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FAQ

What are the payment options supported?

We support both online as well as cash on delivery payment methods.

Is credit card information safe on this site?

Yes. We do not store credit card details in our system. All online payment related transactions are carried out using trusted Razorpay backed payment gateway system

My ‘session expired’ while I was paying through net banking, what to do?

This happens, simply, when you take too long to make the direct debit payment and do not manage it in the specified amount of time. Go back to the Creel.in the website and you will be presented with a page to re-attempt the online payment or convert the order to Cash on Delivery (COD) option.

The system says that the ‘verification has failed’, though I have made a successful payment by net banking. Now what?

To place a successful order, your payment transaction has to get verified successfully at your bank’s direct debit gateway. The verification can fail because of various reasons. You do not need to worry if you have made a successful payment but the verification failed. Within 7 working days, the amount debited from your account will get credited back.

What to do in case if the transaction fails while I am paying online using any payment method?

Go back to the Creel.in website and you will be presented with a page to re-attempt the online payment or convert the order to Cash on Delivery (COD) option.

I cancelled my order which was made using an online payment option (Credit Card/Debit Card/Net Banking). How money I will get back and when?

The account that you used for payment will get credited with the refund amount within 8-9 working days

My bank is not listed in the online payment option, how can I pay?

You can use any Visa / MasterCard Credit / Debit Card to pay. In case you don’t have a card, you can use the Cash on Delivery option.

Will I be charged any additional fee for using the online payment option?

No.

Is there GST?

Our all products prices are inclusive of applicable Goods and Service Tax.

I’m unable to apply a coupon code to my order.

Unless the code is specified, coupon codes are not applicable on discounted products (and exotic meats). You will be able to apply the coupon code if your cart also has products that are not on discount and qualify for a promotional offer (say minimum order value of Rs **).

Can I get Free Delivery when promotional offers are running?

Delivery charges are extra (unless specified otherwise). Offers mentioned are applicable to product level only.

Will I be able to order more than one of the same item?

Yes, you will be able to order more than one of the same item; you need to change the numerical value in your shopping cart to your desired quantity.

There’s an error that keeps popping up every time I checkout.

An error message at checkout could have these reasons: Make sure your billing information is correct. This includes the card number, expiration date, and CVV security code. If your card has expired or has an invalid expiration date, the payment won’t go through and you may receive an error message.

Unfortunately, there is no way to override incorrect verification in our system. In case you still need help, please mail us at customersupport@creel.in or call us at +91 72497 93901

The items in my shopping cart are no longer available.

You need to remove the items or products from your cart or check out. Make sure you are logged in to your Creel Account. Your name will appear on the upper right side of the screen. If you are not logged in, do so by clicking the ‘SIGN IN’ button. If you are logged into your account and if you have not checked out or removed the items from your bag, the items may have been sold out.

Is it necessary to register or create an account before making a purchase?

Yes, it’s mandatory. You need to create an Account to make a purchase.

My item arrived damaged or defective. What should I do?

Meat products can only be returned if:

  1. It’s delivered after the expiry date.
  2. The package has been altered or damaged during transit.
  3. The item delivered is not what you had placed an order for.

If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on +91 7249793901

I have a quality concern. What do I do?

We take stringent care at every step of the way to make sure that there are no quality concerns, start from processing to delivery. However, if you still feel that there’s a lapse in quality from our end, you can contact us at +91 7249793901

Is it fine if I apply multiple coupons on a single order?

No, clubbing different coupons on a single order is not applicable. For a single order, only one offer is applicable.

Can I order for delivery to a different address?

Yes, you can add a new address to your Account panel. You can add and save as many addresses as you want to.

What if I received an incomplete order.

We apologize for the inconvenience caused. Please contact our team at customersupport@creel.in We’ll address your issue immediately.

I want to place a bulk order.

Yes, we do take bulk orders. Send us a mail to customersupport@creel.in and please specify the product(s), quantity, date, and time that you require the order.