Term & Condition
Terms of Service Agreement
- BECOMING A CUSTOMER
1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to say no order or to suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply once you place your order.
2.1 This website is operated by Creel.in. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you’ve got ordered, the worth, and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we’ve completed the delivery of the products to you.
2.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.
- AMENDING OR CANCELLING THE CONTRACT
3.1 The confirmation email we send will set out the latest time that you may amend or cancel your order, being 30 minutes prior to dispatch your delivery (the “cut-off time”).
3.2 If you wish to cancel your order after the cut off time or after the festive cut off time but prior to delivery, we may charge you in full for an amount adequate to the worth or your order, including any delivery cost.
3.3 Any cancellation must be sent to us by email within the cut-off time.
3.4 Where you order goods that are unavailable for any reason, we shall notify you and that we will either send a replacement product together with your order or we will organize a full refund/voucher within two working days.
- PRICE AND DELIVERY CHARGES
4.1 The price of your order will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of all charges and taxes as applicable.
4.2 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
5.1 We will always aim to deliver your order within the delivery slot requested by you at the time you place your order.
5.2 If nobody is out there at the first delivery address (nominated by you at the time you place your order) to collect the required delivery of the order, we will leave notification of the delivery their instead either to the secondary delivery address or secure place (mentioned by you at the time you place your order).
5.3 Events outside our control, for instance, extreme weather, may occasionally mean we are unable to deliver your goods at the agreed time. In these circumstances, we’ll contact you as early as possible to rearrange the delivery time. In such an occasion, our liability to you shall be limited to the worth of the products ordered and therefore the cost of delivery.
- IF YOU ARE DISSATISFIED
6.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce your order from us. Check the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.
6.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 24 hours whenever possible.
6.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Developmental Team for review. Please, therefore, retain for review, and we promise to respond to you within 24 hours whenever possible with our findings.
- WHAT WE WILL NOT BE LIABLE FOR
7.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
7.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
7.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
7.4 The goods we sold to you on this basis that you are a consumer therefore we are not liable for any special losses that you might suffer using, distribution, or reselling the goods as part of a business.
7.5 We are not liable for goods once they have been delivered to the address or secure place stated in your order.
7.6 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. A further case, if you or a third party moves, transports, or delivers the goods to any other address following our delivery, we are not liable for anything that the third party might do. Either to the goods or any subsequent deterioration in the produce.
7.7 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission is error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance, or improvements. We will keep such occasions to a minimum and endeavor to restore full access as soon as we can.